At Gasmet we will work with you to provide a high level of service customized to meet your specific needs. We can offer this by ensuring we have access to the required skills and ensuring a timely response. To meet this target, we make a continuous investment in training for our highly skilled workforce, which enables our engineers to provide the level of support our customers have come to expect.
Significant investment has been made in our stock of original manufacturers’ parts to ensure the availability of spares. We have recruited highly qualified Analytical Chemists to assist our Service Department with technical support and application related problems. We have established efficient communication channels to provide access to the manufacturer’s Application Chemists and Engineering groups to ensure a timely response to application and technical queries.
Installation of remote access software is recommended to facilitate interrogation of your analyzer files by us. Our preventative maintenance service contracts can be tailored to ensure an efficient cost-effective service.
We offer technical support in the following areas:
- Remote diagnostics
- In-house repair
- Field Service repair
- Emergency call out
- Field or In-house Service maintenance contracts
- Application support